Troubleshooting and assistance enabling and disabling Tailored solutions for mail flow to meet business-critical needs, including connectors, hybrid mail flow through Exchange Online, custom configurations, and enablement Troubleshoot mail flow with connectors and routing mail flow inbound and outbound from Office 365 Also integration and enablement of third-party solutions Tailored quarantine solutions catered to business needs that require custom solutions with Exchange Online Protection. Troubleshoot quarantine, reporting false positives, end-user spam notifications, and access Tailored anti-spam and anti-malware protection policies, configurations, and solutions per business-critical requirements for mail data protection Troubleshoot built-in malware and spam filtering capabilities Rackspace unlimited archiving solution per user to meet regulatory needs and complianceīring your own third-party journaling solution for compliance, business, or regulatory needs and get personalized assistance with application setup and integration Tailored DLP Policies, guidance, and solutions, including enablement and business integration Tailored solutions for litigation hold and configuration including ensuring data compliance and security alongside company policyĪssistance with In-Place eDiscovery access and configurationĮDiscovery enablement, configuration, and guidance for ongoing use-case scenario and compliance needsĭefault DLP policies to meet security and compliance requirements Tailored Office 365 message encryption solutions for email security and compliance, including hybrid solutionsĪssistance enabling litigation hold per mailbox Support for Rackspace control panel options Tailored AIP template configuration, enablement, and management to suit business needs Troubleshooting default Azure Information Protection template configuration Tailored retention policies, migration of legacy retention policies, and recommended configuration Troubleshooting default retention tag applications and basic customization Our team helps implement pilot and test configurations and support production deployments in close collaboration with the customer’s administrative staff. Rackspace provides documentation of the implementation steps as well as any architectural or operational decisions made by the customer. Rackspace engineers work side-by-side with customer administrative staff to implement desired features or configurations for the customer. Consulting might include documentation of suggestions as well as a roadmap for implementation. Our Microsoft-certified engineers and Technical Account management teams meet with customer administrative staff to provide advice, product knowledge, implementation and architecture guidance, and project plans to implement the Microsoft 365 platform features in the most effective way possible.
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Troubleshooting might include calls with customer staff, response to email questions, or problem assessment by using scripts or manual investigation when requested by the customer. Rackspace advises the customer administrative staff on the recommended diagnosis and remediation steps. Rackspace assists customer administrative staff with the diagnosis of complex issues or problems with new configurations. Our Microsoft-certified customer success professionals work with your administrative staff to troubleshoot problems and resolve issues. Support typeĢ4/7 break/fix support for various parts of the Microsoft 365 platform. This article outlines the Fanatical Experience™ we offer and the Rackspace® Application Services support for Microsoft 365®. For more information about prerequisite terminology, see Cloud Office support terminology.
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